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    COVID-19 FAQs

    Hi all, Spoke & Stringer here!

    As we all adjust to a new way of living and working, we want you to know we're committed to doing all we can to keep both our staff and customers safe.

    Our online store is open, with a new additional section of groceries & food essentials that we deliver locally in Bristol. We are working hard to ensure deliveries can continue safely for you, our valued customers, and for our delivery partners. 

    We're doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take longer than usual. If you have an order query, please contact us on: emma@spokeandstringer.com. They'll do their best to help you as quickly as they can. For anything else, please continue to check this page – we're updating it daily with the latest information.

    Thanks for your continued support.


    FAQ - Clothing & Retail Accessories

    Can I still order clothing online?

    A. Yes, you can still order online, and we're still delivering. We're closely following the Government's advice to retailers during this time – that online retailers should remain open, and that postal and delivery services should continue. We monitor this advice daily, and will keep you informed should this situation change.

    Q. Are you changing your returns policy/process during this time? 

    A. Over this period we don't want you to worry, so we've extended our returns period from 30 days to 50 days to give you plenty of time to book a return with us. As we have closed down our Harbourside Shop we are accepting returns to our Whiteladies Road address only: 

    Spoke & Stringer

    Unit 8C, Clifton Down Shopping Centre

    BS8 2NN

    Q. Are your Customer Services still open? 

    A. Yes, you can contact our Customer Services via e-mail: emma@spokeandstringer.com


    FAQ - Bristol Food Deliveries

    Q. Do you have a no-contact delivery process in place for Bristol food deliveries?

    A. Yes. All of our food deliveries are no-contact delivery only.

    For houses, this means we'll place items in your driveway, rear garden or garage as requested, while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.

    For all Bristol food deliveries, we send a text message on the morning of your delivery with a time-slot so you know when to expect us.