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    NEW LINES ADDED TO OUR SALE - SHOP NOW

    COVID-19 FAQs

    Hi all, Spoke & Stringer here!


    As we all adjust to a new way of living and working, we want you to know we're committed to doing all we can to keep both our staff and customers safe.

    Our online store is open, with a new additional section of groceries & food essentials that we deliver locally in Bristol. We are working hard to ensure deliveries can continue safely for you, our valued customers, and for our delivery partners. 

    We're doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take longer than usual. If you have an order query, please contact us on: emma@spokeandstringer.com. They'll do their best to help you as quickly as they can. For anything else, please continue to check this page – we're updating it daily with the latest information.

    Thanks for your continued support.

     

    FAQ - Clothing & Retail Accessories

    Q. Can I still order clothing online?

    A. Yes, you can still order online. We're closely following the Government's advice to retailers during this time – that online retailers should remain open, and that postal and delivery services should continue. We monitor this advice daily, and will keep you informed should this situation change.

     

    Q. Can I still visit you instore?

    A. Yes, we are open 7 days at our Harbourside Shop from 10:00 - 17:00. We're closely following the Government's advice to retailers during this time. Our fitting room is also open so you can try on items. In the case you try something on you don't wish to purchase, we steam each item thoroughly after it has been tried on which disinfects the fabric. We monitor advice daily, and will keep you informed should this situation change.

     

    Q. Can I 'Click & Collect' online clothing order?

    A. Yes, you can select either of our Bristol stores as a collection point for online orders. Just select "Collection" along with your desired location (Whiteladies Road or Harbourside) at the Shipping Method when checking out.

     

     

    FAQ - Bristol Food Deliveries

    Q. Do you have a no-contact delivery process in place for Bristol food deliveries?

    A. Yes. All of our food deliveries are no-contact delivery only.

    For houses, this means we'll place items in your driveway, rear garden or garage as requested, while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.

    For all Bristol food deliveries, we send a text message on the morning of your delivery with a time-slot so you know when to expect us.