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    COVID-19 FAQs

    Hi all, Spoke & Stringer here!


    As we all adjust to a new way of living and working, we want you to know we're committed to doing all we can to keep both our staff and customers safe.

    Our online store is open, with a new additional section of groceries & food essentials that we deliver locally in Bristol. We are working hard to ensure deliveries can continue safely for you, our valued customers, and for our delivery partners. 

    We're doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take longer than usual. If you have an order query, please contact us on: emma@spokeandstringer.com. They'll do their best to help you as quickly as they can. For anything else, please continue to check this page – we're updating it daily with the latest information.

    Thanks for your continued support.

     

    FAQ - Clothing & Retail Accessories

    Q. Can I still order clothing online?

    A. Yes, you can still order online. We're closely following the Government's advice to retailers during this time – that online retailers should remain open, and that postal and delivery services should continue. We monitor this advice daily, and will keep you informed should this situation change.

     

    Q. Can I still visit you instore?

    A. Not right now. We're closely following the Government's advice to retailers during this time. The proposed date for the reopening of non-essential stores in the UK is the 12th of April, so we hope to open our doors then. 

     

    Q. Can I 'Click & Collect' online clothing order?

    A. Yes, you can select either of our Bristol stores as a collection point for online orders. Just select "Collection" along with your desired location (Whiteladies Road or Harbourside) at the Shipping Method when checking out. Orders must be placed by 11:30 the previous day for next day Collection.

     

     

    FAQ - Bristol Food Deliveries

    Q. Do you have a no-contact delivery process in place for Bristol food deliveries?

    A. Yes. All of our food deliveries are no-contact delivery only.

    For houses, this means we'll place items in your driveway, rear garden or garage as requested, while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.