All Orders are subject to acceptance in accordance with our order acceptance policy.
We require Orders to be placed 48 hours in advance, via our website or sending an order form. For orders to be delivered on a Monday we require you to place your Order before Midday on the Friday prior.
If you have provided us with a valid email address, then after you have ordered we will send you an order invoice email detailing the products and prices of the goods you have ordered. This means that your order has been accepted, at which point the contract between us and you will be formed. These emails form part of the Order process, and are not marketing communications.
We may be unable to supply you with a product and not accept an order because:
- The product you ordered is unavailable;
- We are unable to obtain authorisation for payment or there is a problem receiving your payment;
- We have identified a pricing or product description error;
- The quantity of product ordered is above restrictions placed upon us by our suppliers;
If there are any problems with your order, you will be contacted by our Catering Team as soon as possible.
We reserve the right to reject any offer to purchase by you at any time. If you have already paid for the products we will refund you the full amount including any delivery costs charged as soon as possible.
All products shown on our website and menus are subject to availability.
Any specific requirements or allergens must be highlighted at Order stage to be added to your Order and passed on to the kitchen.
Despite our best efforts to separate ingredients, we cannot guarantee dishes will be 100% allergen-free.
If you have any medical conditions or concerns about your health that may be affected by a change in diet, please consult your GP before placing an Order with us.
Our preferred payment is via BACS transfer to our nominated bank no later than 14 days after the invoice issue date. We also accept PayPal.
Should any payment be refused or returned by the bank we reserve the right to pass any bank charges back to you. Further, we reserve the right to charge late payment interest at the statutory rates on all overdue balances.
You confirm that the credit or debit card used for the purchase of the goods is yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. In such a case it is our policy to contact you, and allow you to choose whether you wish to continue with the order at the corrected price.
If you order from us you have the right to cancel your order no later than 24 hours before the order is due for delivery during Tuesday to Friday, or 72 hours between Friday and the following Monday. We cannot accept cancellations after this period. To cancel, you just need to let us know that you have decided to do so. You can e-mail us at email@example.com.
If you fail to cancel within this period we will charge 50% of the order to cover our staff & food costs.
Please note that orders are normally processed swiftly, so it is in both our interests if you can get in touch with us promptly, otherwise we may have already begun preparing your order.
Refusal of Transaction
We reserve the right to withdraw any products from the website and menu at any time and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will notify you if we do not accept your order. We will not be liable to you or any third party by reason of:
- Our withdrawing any product from the website or menu, whether or not that Product has been ordered;
- Removing or editing any materials or content on the website or menu;
- Refusing to process a transaction after processing has begun.
Promotions and Discounts
Discounts are issued in the form of either '£ savings' or a 'percentage off' which are offered to customers via promotional emails, advertisements, on-site banners or third party communications.
There is no cash alternative and all applicable terms and conditions are non-negotiable. Unless otherwise stated, discounts are only applicable to full-price items. We reserve the right to cancel or change any promotion/discount without notice, at any time.
Using promotional codes
If using a promotional code, the code provided should be quoted when placing your order. Some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion). Wherever a minimum spend threshold applies, the minimum spend does not include applicable delivery costs.
We endeavour to recycle as much as possible and would be grateful if you could help us in our efforts and recycle all packaging where appropriate.
The above Terms and Conditions cannot be varied except in writing by a director of Spoke & Stringer LTD. Therefore anything said by any member of staff on behalf of Spoke & Stringer Ltd should be understood as a variation of these terms and conditions or about the nature or quality of any goods offered for sale by Spoke & Stringer LTD. We shall have no liability for any such misrepresentation being untrue or misleading.